All website orders will have a Returns Form included. Should any item be unsuitable the item needs to be returned with the completed Returns Form within 2 weeks. You will receive an exchange or refund. To return an item to us notify us and obtain a Returns Code. Email us at email@example.com or call on 01444 401595. This Returns Code should be written on the Returns Form in the space provided.
The product returned to us must be in its original condition with all of the original tags still attached. Any original packaging must also be returned with the item. If a returned item is received without the original tags or packaging (or if we have any reason to believe that the item has been used) we will be unable to accept the item and will return it back to you.
Jewellery purchased through our website must be shipped back to us for a return or exchange within 3 days of receiving the item. Please also note that earrings cannot be returned due to hygiene reasons. Your statutory rights are not affected.
For refunds we will credit you via the card or account that you originally used to make your payment. This will usually be within 3 working days of receiving the return.
Please send all returns to: Hemp Horizon, Studio 35, Truggers, Haywards Heath, West Sussex, RH17 6DQ. It is advisable to send returned items by registered post and keep your proof of postage. We cannot be held responsible for goods lost or damaged in transit. Please note that postal costs for returned items are the customer’s responsibility. We will only be reimbursed these costs in the case of damaged, faulty or incorrectly supplied goods.
- Return/Exchange must be done within 14 days from the date of purchase.
- Merchandise must not be worn, altered, or washed with all of the original tags still attached.
- Exchange is only available for a different size or colour of the same item.
- To exchange for a different item/s, please return for a refund and place a new order.
- Enclose a copy of a completed exchange/ return form together with the returning item/s.